To support people living in public housing to increase their knowledge and skills to independently manage their household. Thrive Case Officer will also work with people on the Department of Communities – Housing (DoC-H) waitlist. Thrive Case Officer will work with and offer support to individuals and families to develop and increase skills, knowledge and links to community services and resources to address complex issues and needs impacting on their tenancy



  • Respond to referrals from Department of Communities – Housing as well as individuals, families or external agencies.
  • Introduce THRIVE to new referrals and conduct an initial assessment to better understand
  • existing risk factors and issues impacting on the tenancy.
  • Work with individuals and families to develop a holistic case plan that sensitive and
  • responsive to their cultural strengths and identified needs and goals to increase tenancy
  • outcomes, support networks, independence and wellbeing.
  • Provide personalised approach to case management, which allows individuals and families
  • to make informed choices about the services and support they require to maintain their tenancy and increase their wellbeing.
  • Conduct regular home visits to provide therapeutic interventions, such as informal
  • counselling, based on the specific needs and issues identified by individuals and families.
  • Work with individuals and families to manage tenancy issues as per DoC-H referral, such as financial arrears, property standards, disruptive behaviour and adherence to the conditions of the tenancy agreement.
  • Develop and implement culturally appropriate and individually tailored education tools to
  • increase knowledge and life skills to address tenancy issues and other concerns within the
  • Ensure the confidentiality, shared personal information and the rights of the individual and
  • family respected and highly regarded at all times.
  • Assist clients to transition out of THRIVE and into independence or other services.
  • Create and maintain up to date detailed client files, case notes, case management plans
  • and reports on individuals and families.
  • Participate in professional assessment and development programs when required.
  • Develop relationships with other organisations within the community that support people
  • living in public housing.
  • Provide regular reports to THRIVE coordinator.
  • Any other duties as determined by the THRIVE coordinator.


Skills Required


The following skills are required for the THRIVE Case Officer, employer will provide

support and training opportunities to assist in developing these skills:


  • Certificate IV in Community/ or Human Services or minimum of 2 year experience
  • working in the community.
  • Knowledge of local service providers that can assist those people at risk of
  • homelessness or tenancy stress.
  • Ability to work empathically with individuals and families.
  • Solid written and verbal communication skills.
  • Confident with Microsoft Office and Computer Skills.
  • Ability to manage time effectively and work within a team.
  • Willingness to obtain Police Clearance, Working with Children’s and First Aid Certificate.
  • Hold a current ‘C’ Driver’s Licence.


Applications close on 23 April 2021

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