We are currently seeking candidates to fill a Support Worker position.

Duties are included but not limited to:

  • Provide emotional support to women accessing the Refuge
  • Undertake risk assessments and safety planning for all clients, including children
  • Support all outreach activities as directed by the Senior Case Manager and/or Manager
  • Analyse an individuals’ needs and draw up a focused support plan
  • Update the SHIP database (record of daily events)
  • Be ‘on call’ in addition to regular work hours. On call hours are shared between all staff
  • Transport women and children to appointments as required using the Refuge vehicle
  • Actively participate in staff debrief meetings, training, case conferences and meetings as required
  • Answer enquiries and make admissions to the Refuge which are appropriate as well as completing relevant paperwork
  • Perform other duties as directed by the Manager or Senior Case Manager


  • Fully COVID-19 vaccinated
  • Valid Working with Children Check (or willing to obtain)
  • Valid Police Clearance (or willing to obtain)
  • Current driver’s license
  • First Aid certificate (or willing to obtain)
  • Understanding of the issues of family and domestic violence, particularly against women and their children
  • Ability to manage emergency situations and adhere to policies and procedures when under pressure
  • A sound understanding of Indigenous community issues and ability to communicate effectively with Indigenous people
  • A demonstrated awareness and understanding of the issues facing non-English speaking background people and an ability to communicate effectively with them
  • Can demonstrate a sound knowledge of and commitment to confidentiality
  • Be able and willing to perform domestic tasks such as cleaning, cooking, gardening and general upkeep of the Refuge
  • Certificate III in Community Services or relevant qualification is desirable but not essential
  • Relevant experience with family and domestic violence and homelessness is desirable but not essential

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