We are seeking candidates to fill a full-time Retail Customer Service Officer position in South Hedland.

Duties will consist of:

  • Performing customer sales and service transactions
  • Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
  • Promoting and processing a broad range of financial agency transactions
  • Conducting and processing a number of identity services transactions, establishing an applicant’s identity with a highest level of accuracy and compliance
  • Accepting mail items for lodgement, and accurately assessing any applicable charges
  • Building rewarding relationships with customers by understanding their needs
  • Preparing outward mail for despatch through – including presentation and the cancelling of stamps
  • Assisting with administrative duties such as stocktaking and record maintenance
  • Maintaining commitment to Occupational Health and Safety standards
  • Working up to 25 hours per week weekdays (usually in 4-5 hour shifts)
  • Opportunity to cross train as PDO (box sorter)



  • Relatively clear police history
  • Lift up to 16kg of mail repeatedly
  • Stand up for most of your shift
  • Be flexible for additional hours, as well as changing shift times or locations
  • Work as part of a team to deliver the best possible service and solutions to our customers
  • Attention to detail
  • Motivated
  • Must be fully vaccinated before applying

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