Fleetwood Australia – Osprey Village in South Hedland are seeking applicants to fill a full-time Receptionist/Admin Assistant role. Osprey Village is a housing estate owned by the Western Australian Housing Authority located in South Hedland. Fleetwood is contracted by the Housing Authority to manage Osprey Village.
REQUIREMENTS:
· CV Check
· Auto or manual driver’s license (Can be P plates).
· Minimum of 12 months experience in a similar role
· Self-motivated and Strong interpersonal skills
· Professional telephone manner
· Intermediate clerical and administrative skills
· Strong customer service skills and experience
· Excellent literacy and communication skills
· Ability to work with minimum supervision
· Intermediate knowledge of standard Microsoft Office programs
KEY RESPONSIBILITIES WILL INCLUDE, BUT NOT LIMITED TO:
· General administrative and reception tasks including but not limited to, answering phone calls, emails, incoming/outgoing mail, letters, notices, reports, memos and general queries
· Provision of excellent customer service to stakeholders at all levels
· Maintain, build and create relationships with existing stakeholders and new stakeholders of Osprey Village
· Coordinate community house bookings and housekeeping
· Ensure office and reception area is kept in a presentable manner at all times
· Receipting rents and sundry charges in RMS via Eftpos, direct debit, direct credit
· Operation of the Payway direct debit banking system
· Operate RMS as primary Property Management System, recording all information re tenants and properties to enable most effective management of the Village
· Coordinating and concluding maintenance requirements for Tenants
· Creation of tenant application packs and other marketing material
· Facilitate rental applications of prospective tenants, reviewing applications to ensure correct documents provided
· Liaise with Fleetwood staff to maximise the efficient flow of information
· Operate a range of office machines such as a Photocopier/Scanner, phone system and Eftpos
· Manage and reconcile Bonds with the Bond Administrator
· Other reasonable tasks as directed by the company