Post placement support is a critical component of our service commitment and ensures that a job seeker is retained in employment. The PPS Officer role requires the person to work closely with both the employer and job seeker to identify any barriers that may impact upon ongoing employment and address them promptly. This person will seek to address barriers by working closely with the job seekers, employers and employment services to tailor an effective support program which may include the identification of training requirements, immediate support services and / or counselling, or wage subsidy that may assist in ensuring the job seeker is retained in the job long term.



Post Placement Support

Achieve outcome claims as per site employment outcome targets by completing the activities and tasks below:

  • Develop effective relationships with job seekers, employers, community organisations and training providers
  • Complete a risk assessment for each placement that identifies the contact regime for employers and job seekers required during the first 6 months of placement and review this regime at each contact
  • Maintain regular communication (at least fortnightly) with employers and job seekers to identify and challenges or barriers to ongoing employment and address immediately. Frequency of communication will be increased for high-risk job seekers as they will require greater follow up and support
  • When an employment placement is identified as being in jeopardy, either immediately, or as a matter of urgency, undertake action to resolve in accordance with procedures to ensure placement continuity
  • Document and record all communication/contact with job seeker and employer and action taken in the internal IT system
  • Sustain job seeker ongoing employment by successfully re-placing job seekers who have ceased or are due to cease employment within the time constraints applicable for outcome claims. This may be achieved by working with the Employment Pathway Advisor or Employment Services to identify other employment opportunities
  • Maintain thorough knowledge of job opportunities in the local labour market, including training opportunities.
  • Liaise with current and potential employers to identify their current of future labour needs and market job seekers
  • Maintain knowledge of indigenous cultural support, non-English speaking background, mature age, early school leavers, disability support services and parent cohorts within the community
  • Work closely with the central claims team to gather documentary evidence to support outcomes and wage subsidy payments where required
  • Initiate or renegotiated, where required, wage subsidies for eligible job seekers and employers
  • Respond to electronic diary entries where follow up with job seeker or employer is required.


  • Maintain a high level of contract and operational knowledge at all times
  • Complete accurate and timely data entry to evidence job seeker and employer contacts and interventions implemented
  • Maintain privacy and security of all records according to the Social Security and Privacy Acts
  • Maintain and update IT systems to support all activities undertaken
  • Provide progress reports to Area Manager on current placements with PPS intervention
  • Correctly document information in accordance to the Departments documentary guidelines, Key Performance Indicators and work instructions

Corporate Responsibilities

  • Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation
  • Participate fully in staff appraisal and professional development review processes
  • Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work environment, free from sexual harassment and discrimination
  • Adhere to company policies and procedure and Code of Conduct for employees
  • Participate in the continuous improvement of the Integrated Management System by assisting with identifying, correcting, monitoring and evaluating activities to improve internal and external customer service
  • Participate in managing and complying with injury management practices with the aim of early return to work in all cases


  • Able to pass Pre-employment medical and Drug & Alcohol.
  • C Class drivers licence
  • Current police clearance or able to obtain one
  • Working with Children Check or able to obtain one
  • Strong communication skills which contribute to an ability to engage with clients and develop relationships
  • Competent in Microsoft Office with ability to grasp other IT programs/databases
  • Ability to use active listening and questioning techniques to identify goals, strengths and obstacles to employment
  • Ability to operate autonomously within set guidelines
  • Ability to be adaptive, collaborative, flexible and innovative in problem solving as a contributing member of a wider team
  • Able to commit Monday to Friday from 8am to 4pm
  • Must be fully vaccinated to apply

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