JOB DESCRIPTION:

A local aboriginal hostel is looking for Housekeepers to commence casual employment.
General housekeeping duties such as bed making, cleaning, laundering, etc.

Duties and Responsibilities:

  • Welcome guests upon arrival, ensuring high quality customer service during their stay
  • Work closely with hostel staff to accommodate guests’ needs
  • Ensure a high level of customer service is provided to AHL residents at all times, including attending to resident requests in a professional and courteous manner

Efficient, responsive and friendly service

  • Clean, culturally safe, fit-for purpose kitchen and dining areas
  • Acts professionally and treats everyone with respect and courtesy and acts in accordance with APS Values and Code of Conduct and AHL’s Child Protection Framework and relevant legislation

Room Cleaning Services at the Checkout

  • Perform high standard cleaning services in hostel rooms at the checkout times
  • Collect linen and towels for laundry services
  • Perform laundry services on a regular basis to ensure continuous supply of clean linen
  • Rooms and bathrooms are clean and tidy and ready for next residents
  • Linen and towels are changed and resident’s supplies are replenished
  • Beds are made and floors are mopped and rubbish bins are emptied and relined

Daily Housekeeping Services

  • Perform high standard cleaning services on a daily basis for staying residents
  • Collect linen and towels for laundry services
  • Perform laundry services on a regular basis to ensure continuous supply of clean linen
  • Rooms and bathrooms are clean and tidy
  • Linen and towels are changed on a weekly basis and residents supplies are replenished as required
  • Rubbish bins are emptied and relined
  • Floors are mopped every two days, or daily if required

Cleaning Services of Common Areas

  • Perform high standard cleaning services on a daily basis of common areas, including toilets, bathrooms, TV rooms, office rooms and laundry
  • Provides high standard of regular spring cleaning of hostel amenities
  • Checks and ensures that common areas are cleaned on a daily basis
  • Regular spring cleaning of common areas ensures clean fans, cupboards and other hostel furniture and equipment

Stock Control

  • Ensure that cleaning products (chemicals) are handled in accordance with WHS policies and procedures
  • Reports on low stock of cleaning products

Professional Service & Working Relationship

  • Work collaboratively and supports others
  • Attend work on time and in accordance with approved roster (Work Pattern)
  • Uphold the APS Values and Code of Conduct
  • Treats everyone with respect and courtesy
  • Always works to assigned work pattern except on approved leave
  • Actively participates in team work and assists to meet AHL objectives

Work, Health & Safety (WHS)

  • Promote health & safety in the workplace
  • Promptly report workplace hazards and WHS issues, including injury or illness, to their manager or Health and Safety Representative (HSR)
  • Report on repair and maintenance requirements in rooms and common areas
  • Report unsafe, hazardous or emergency situations using AHL’s Hazard & Incident Reporting procedures
  • Uses equipment and chemicals safely and in accordance with manufacturer’s instructions
  • Reports any health, harassment and safety hazards in accordance with AHL’s procedures
  • Dresses to AHL dress code and occupational requirements
  • Participates in WHS training as required

Other

  • Other duties as directed
  • Constantly seeks to improve quality service delivery

SKILLS AND EXPERIENCE REQUIRED:

  • Drivers licence preferred not compulsory
  • Able to pass Pre-employment medical and Drug & Alcohol
  • Must have or able to obtain Working with Children Check
  • Must have or able to obtain National Police Clearance with no criminal history

 

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