• Welcome guests upon arrival, ensuring high quality customer service during their stay
  • Work closely with hostel staff to accommodate guests’ needs
  • Ensure a high level of customer service is provided to AHL residents at all times, including attending to resident requests in a professional and courteous manner
  • Quality and nutritionally appropriate catering and meal servicesEfficient, responsive and friendly service
  • Clean, culturally safe, fit-for purpose kitchen and dining areas
  • Acts professionally and treats everyone with respect and courtesy and acts in accordance with APSValues and Code of Conduct and AHL’s Child Protection Framework and relevant legislationMenu Planning
  • Plan menus weekly
  • Ensure menus comply with AHL policy, and Dietary Guidance for the Hostel
  • Ensure healthy meals are provided – eg based on recipes from Heart Foundation
  • Menus are provided to the Manager a week in advance
  • Menus are detailed and costed to meet budget requirements
  • Lunch and Dinner Menu items do not repeat during the weekMeal Preparation
  • Prepare quality meals in accordance with approved menus, Food SafetyStandards and other relevant legislation
  • Ensure that food expenditure does not exceed budget
  • Healthy and nutritious meals are provided to residents at set meal times
  • Sufficient food is prepared for residents
  • Minimal food wastage is achievedCleaning services
  • Clean kitchen and dining rooms
  • Wash kitchen equipment and crockery
  • Clean other common rooms
  • The kitchen and dining room and all equipment and crockery are cleaned and placed away aftereach service
  • Meals are always served on crockery and NOT on plastic plates
  • Stock Control & Food Ordering
  • Order food and other supplies in line with approved menus
  • Maintain equipment
  • Manage food storage
  • Food is ordered weekly in line with planned and approved menus
  • Stock records are kept in line with AHL’s procedures
  • No food is kept beyond its use by dates or stored at incorrect temperature at any time
  • Professional service & Working Relationship
  • Work collaboratively and supports others
  • Attend work on time and in accordance with approved roster (Work Pattern)
  • Uphold the APS Values and Code of Conduct
  • Treats everyone with respect and courtesyAlways works to assigned work pattern except on approved leave
  • Actively participates in team work and assists to meet AHL objectivesWork, Health & Safety (WHS)
  • Promote health & safety in the workplace
  • Promptly report workplace hazards and WHS issues, including injury or illness, totheir manager or Health and Safety Representative (HSR)
  • Report on repair and maintenance requirements in rooms and common areas
  • Report unsafe, hazardous or emergency situations using AHL’s Hazard & IncidentReporting procedures
  • Uses equipment safely and in accordance with manufacturer’s instructions
  • Reports any health, harassment and safety hazards in accordance with AHL’s procedures
  • Dresses to AHL dress code and occupational requirements
  • Participates in WHS training as requiredOther
  • Other duties as directed
  • Constantly seeks to improve the quality service

SKILLS AND EXPERIENCE REQUIRED:

  • Drivers licence preferred not compulsory
  • Able to pass Pre-employment medical and Drug & Alcohol
  • Must have or able to obtain Working with Children Check

Must have or able to obtain National Police Clearance with no criminal

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